PECU’s audio response system is called “PhoneStep.” It helps you access your account 24 hours a day, 7 days a week using your touch-tone phone. This guide contains helpful information to help you maximize your PECU PhoneStep experience.

Before You Begin:

If you know the menu selection you wish to enter, you may interrupt PhoneStep at anytime.

Enter dates as 6-digit numbers.

Example: April 19, 2013 would be 0 4 1 9 1 3

Enter dollar amounts without decimals.

Example: $25.00 would be 2 5 0 0*If PhoneStep is not in service, the Financial Services Department can be reached during normal business hours at 512-474-1955 or 800-772-1955 option 5.

Instructions

Call 512-479-6482 or 800-346-6482 then press 1 to login.
PhoneStep will ask you to enter your account number followed by #.
PhoneStep will ask you to enter your security code (this can be 4-16 digits). First time callers will be prompted to enter the last four of your Social Security number followed by #. The system will then prompt you to select a new security code (4-15 digits).

Select your desired menu option:

Main Menu

Transaction	Service Code
Account Inquiry	1
Transfer Funds	2
Lost/Stolen ATM/Debit Cards	3
Activate an ATM/Debit Card	4
To Change your Security Code	6
PhoneStep Instructions	7
Repeat this menu	9

Account Inquiry Menu

If you select menu item “1,” a list of available shares will be voiced as the last three digits of your member number (and any linked member numbers) followed by the share/loan ID #. Shares will be listed as “S” and share ID #. Loans will be listed as “L” and loan ID #.

Checking Menu

Transaction	Service Code
Balance Information	1
Recent Withdrawals	2
Recent Deposits	3
Check Transactions	4
Recent Check Clearings	1
Stop Payment	2
Check Reorders	3
Send a Check	4
Specific Transaction	5
Check #	1
Amount	2
Date	3
Dividend Information	6
Acct. Summary by Fax	7
Return to Previous Menu	8
Repeat Menu	9

Savings & IRA Menu

Transaction	Service Code
Balance Information	1
Recent Withdrawals	2
Recent Deposits	3
Specific Transaction	5
Amount	1
Date	2
Dividend Information	6
Acct. Summary by Fax	7
Return to Previous Menu	8
Repeat Menu	9

Certificate Menu

Transaction	Service Code
Balance Information	1
Last Dividened Paid	2
Maturity Date	3
Acct. Summary by Fax	5
Return to Previous Menu	8
Repeat Menu	9

Loan Menu

Transaction	Service Code
Balance Information	1
Last Payment Date	3
Payment Information	4
Loan Advances (Ready Credit)	5
Interest Information	6
Acct. Summary by Fax	7
Return to Previous Menu	8
Repeat Menu	9

PECU’s web address is www.pecutx.org. PECU offers a full suite of free online services through our online e-Branch. Services include e-Bill Pay, e-Statements, e-Alerts and Loan applications. If you would like to start using e-Branch, call PECU’s Financial Services Department at 512-474-1955, or 800-772-1955 outside of Central Texas. You can also stop by any PECU lobby branch. PECU is here to help you!